Procedure for creating a new appointment for same pet, same client

This is the procedure to create a new appointment for a client who has had an appointment in the past for the SAME pet (for example if a client had a QoL visit and it is now time for the euthanasia or, for example, if they want to schedule a Hospice Visit and they already had a QoL in the past or if they want to schedule a 2nd Hospice visit):

1. Login on the website

2. Go to Admin

3. Go to appointment list

Appointment time v/s client time constraints

As the scheduler, it is very important that you support the client in understanding that they — and anyone else who wishes to be there— have to be present at the beginning of the time leeway given as their appointment time.

Private Cremation package

Private cremation: (Does not include euthanasia, travel, off hours, etc…)

Includes:

Fire cremation:

- Fire cremation fee applies

• private cremation (pet alone in chamber)

• Choice of pick up or delivery of ashes

• Choice of Paw print: 1 Engraved with Finish or 1 Deluxe or 2 Basics or 2 Basics with engraving.

Private Aquamation:

HPESC fee schedule

Please note that the cost for euthanasia DOES NOT INCLUDE AFTERCARE. For ACO, you still have to add the ACO pick up fee. None of the prices include travel fees (when applicable), off hours/emergency/assistant fees or Paw Prints.

Euthanasia Only (NAC):

<100lbs: $530; 2 pets same visit: second pet $450

100-149lbs: $560

150-199lbs: $580

200+: $620

Communal Cremation:

<50lbs: $240 (total with euthanasia= $770)

How to handle web reaches

WEBFORM emails subject line is ALWAYS:  “Your message to Home Pet Euthanasia”.  These are sent directly from OUR WEBSITE to us.  This is the email we get when prospects land on our website and fill out a contact form on our website.  

They are what you use to reply to the client or when we need to forward the email to another staff and we keep those webforms on record in a client folder on our computers.