Scheduling Guidelines
SCHEDULING GUIDELINES
Overview
Private Cremations Packages
Private Cremation package
Private cremation: (Does not include euthanasia, travel, off hours, etc…)
Includes:
Fire cremation:
- Fire cremation fee applies
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private cremation (pet alone in chamber)
-
Choice of pick up or delivery of ashes
-
Choice of Paw print: 1 Engraved with Finish or 1 Deluxe or 2 Basics or 2 Basics with engraving.
Private Aquamation:
Fee Schedule table
Fee Schedule Table
The attached PDF lays out an "at-a-glance" fee schedule to help you rapidly locate the price of each service and enable you to give a quote to a client rapidly and without fumbling.
Please print it and keep it handy to refer to during calls to clients.
Fee Schedule
HPESC fee schedule
Please note that the cost for euthanasia DOES NOT INCLUDE AFTERCARE. For ACO, you still have to add the ACO pick up fee. None of the prices include travel fees (when applicable), off hours/emergency/assistant fees or Paw Prints.
Euthanasia Only (NAC):
<100lbs: $530; 2 pets same visit: second pet $450
100-149lbs: $560
150-199lbs: $580
200+: $620
Communal Cremation:
<50lbs: $240 (total with euthanasia= $770)
Giving Quotes
Giving quotes
How to handle Web Reaches
How to handle web reaches
WEBFORM emails subject line is ALWAYS: “Your message to Home Pet Euthanasia”. These are sent directly from OUR WEBSITE to us. This is the email we get when prospects land on our website and fill out a contact form on our website.
They are what you use to reply to the client or when we need to forward the email to another staff and we keep those webforms on record in a client folder on our computers.
Enlightenment patter for Client Care Specialists
Enlightenment patter for Client Care Specialists
The following patter is a guideline to use to tell prospects about our service. It should never be used in a parrot-like manner, from beginning to end without engaging the prospect in conversation. The wording is carefully chosen, so you should try to stick more or less to the wording without sounding robotic. At appropriate places, ask the prospect questions that relate to what you have just said and listen to what they say and use what they say to flow back into the important points to tell the prospect about our
Prospect Call form
Attached is a PDF of the Prospect Calls form.
This form will help guide you when you are on a call with a prospect so that you don't forget anything.
It should never be used robotically as a "form to fill out" so that the pet parent feels like he is being treated like you are filling out t questionnaire. It is a guide so that you remember to cover everything.
Handling Prospect Calls
Handling Prospect Calls
On all calls, answer the phone:
“Home Pet Euthanasia, this is ___(name)____, how can I help you?”
Sales and Salesmanship
Sales/Salesmanship
Many professionals, medical professionals among others, abhor the term “Salesman” and “Sales”. They shudder at the idea of anyone referring to their job as having anything to do with sales.