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  • Home
    Welcome
    Home Pet Euthanasia of Southern California
    • Welcome
    • Why at home?
    • What do I do next?
    • Overview
    • Blog
    • Navigating our Website
    • Our locations
    Forslund (36)Annie cropped horizontal
  • About us
    About us
    Home Pet Euthanasia of Southern California
    • What makes us different
    • What we do
    • Meet the team
    • Photo Gallery
    Forslund (33)Family, cropped
  • Services
    Our Services
    End of Life Care
    • Pet Euthanasia
    • Pet Hospice
    • Quality of Life Assessments
    • Aftercare (Body Care)
    • Education for the Pet Parent
    • For the Veterinarian
    Fletcher23 hug

    See all Services

  • Preparing
    Preparing
    Preparing for your pet’s euthanasia
    • Choosing the right euthanasia service
    • Is it Time?
      • Quality of Life
      • Understanding Pet Pain
      • Natural Death
      • Pet Hospice
    • Preparing for the event
    • Forms
    • Videos and podcasts
    • Should other pets be present
    • Should Children be present
    • Fee Schedule
    • FAQs
    • Why at home?
    hand and paw
  • Is it Time?
    Is it Time?
    Assessing Quality of Life and Pet Pain
    • Quality of Life
    • Understanding Pet Pain
    • Home Tests
    • Am I “Playing God”?
    • Natural Death
    • Pet Hospice
    megamenu-testimonials
  • Testimonials
    Testimonials
    Memorializing your pet
    • Memorials
    • Poems
    • Video testimonials
    • What people are saying on YELP
    Video shot #15 Jolie
  • Fees
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  1. Home

Private Cremations Packages

Private Cremation package

 

 

Private cremation: (Does not include euthanasia, travel, off hours, etc…)

Includes:

 

Fire cremation:

 

- Fire cremation fee applies

  • private cremation (pet alone in chamber)

  • Choice of pick up or delivery of ashes

  • Choice of Paw print: 1 Engraved with Finish or 1 Deluxe or 2 Basics or 2 Basics with engraving.

 

 

Private Aquamation:

 

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Fee Schedule table

Fee Schedule Table

The attached PDF lays out an "at-a-glance" fee schedule to help you rapidly locate the price of each service and enable you to give a quote to a client  rapidly and without fumbling.

Please print it and keep it handy to refer to during calls to clients.

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Fee Schedule

HPESC fee schedule

 

Please note that the cost for euthanasia DOES NOT INCLUDE AFTERCARE. For ACO, you still have to add the ACO pick up fee. None of the prices include travel fees (when applicable), off hours/emergency/assistant fees or Paw Prints.

 

Euthanasia Only (NAC):

 

<100lbs: $530; 2 pets same visit: second pet $450

100-149lbs: $560

150-199lbs: $580

200+: $620

 

Communal Cremation:

 

<50lbs: $240 (total with euthanasia= $770)

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Giving Quotes

Giving quotes

 

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How to handle Web Reaches

How to handle web reaches

 

WEBFORM emails subject line is ALWAYS:  “Your message to Home Pet Euthanasia”.  These are sent directly from OUR WEBSITE to us.  This is the email we get when prospects land on our website and fill out a contact form on our website.  

They are what you use to reply to the client or when we need to forward the email to another staff and we keep those webforms on record in a client folder on our computers.

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Enlightenment patter for Client Care Specialists

Enlightenment patter for Client Care Specialists

The following patter is a guideline to use to tell prospects about our service.  It should never be used in a parrot-like manner, from beginning to end without engaging the prospect in conversation.  The wording is carefully chosen, so you should try to stick more or less to the wording without sounding robotic.  At appropriate places, ask the prospect questions that relate to what you have just said and listen to what they say and use what they say to flow back into the important points to tell the prospect about our

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Prospect Call form

Attached is a PDF of the Prospect Calls form.

This form will help guide you when you are on a call with a prospect so that you don't forget anything.

It should never be used robotically as a "form to fill out" so that the pet parent feels like he is being treated like you are filling out t questionnaire.  It is a guide so that you remember to cover everything.

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Handling Prospect Calls

Handling Prospect Calls

On all calls, answer the phone: 
 
“Home Pet Euthanasia, this is ___(name)____, how can I help you?”  

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Sales and Salesmanship

Sales/Salesmanship

Many professionals, medical professionals among others, abhor the term “Salesman” and “Sales”.  They shudder at the idea of anyone referring to their job as having anything to do with sales.  

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Client Care Specialist (CCS) JOB DESCRIPTION for HPESC

HOME PET EUTHANASIA OF SOUTHERN CALIFORNIA INC

JOB DESCRIPTION

POSITION OF Client Care Specialist

Summary of Job:

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Who we are

Home Pet Euthanasia of Southern California

Our caring and compassion is what sets us apart.  As you will see in our bios, each one of us has a different story on how we ended up “in this business”.  It is more than a business for each of us.  Myself, my husband Todd, our manager, Tracy, our doctors, Dr. Julie, Dr. Lily, Dr. Daniel, our client care specialists Cris, Lauren, Mary and Marc, our admin in charge Raylaina, our Aftercare in charge Danielle, our webmaster Jeff…  we each have our own story and we invite you to get to know us better by clicking here.

Let Us Help You

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We are here to help you in this difficult time. Let us help you.

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Home Pet Euthanasia of Southern California
580 W Lambert Rd, Unit e
Brea, CA 92821
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657-221-7500

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